Eagle ridge resort6/8/2023 ![]() She let me know real quick it was not their responsibility if a machine was not working. I was faced with a rude employee that as she stated “just came on shift’”. Second, I thought I would reach a caring person that would help. First reason to ensure I was not charged what was happening at the cabin upon arrival. Sincerely Colin Sanderson Director of Sales and MarketingĪfter arrival on Thursday, 4/8/21, I called to report several issues. If you haven’t already, please like us on Facebook and follow us on Instagram and Twitter. Hopefully you can understand that this is not indicative of how we run the resort and you will find the time to come back and visit us again. ![]() Each of our homes regardless of if they are for sale or not, must meet minimum requirements and obviously this home needs to be upgraded. While this does not help you, I do understand that we did make some sort of compensation for your stay. We have talked with the owner of the unit soon after you left regarding your comments and met with the housekeeping staff to review all of our procedures. We obviously did not come close with you and your group. Our goal is to exceed the expectations of all our guests. We take every review we receive very seriously, and we use them for training purposes on things we are doing right and those that we need to work on. Good afternoon Thank you for taking the time to write a review about your stay. Sincerely Colin Sanderson Director of Sales and Marketing However, perception I understand is reality and on behalf of the resort we apologize for the comments made and for the poor service you received. As far as the restaurant, we apologize for the food however none of the food is pre-made so I am surprised that comment was made. So, I wanted to respond specifically to the points you make: we have looked into the unit that you stayed in and are working with the owners to upgrade their unit so we don’t have comments like this again. We obviously completely dropped the ball with you during your visit. ![]()
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